Our Account Activation program will assist you in completing the required forms: an "Electronic Records Account Agreement" and an "Electronic Records User Registration" for each User. Once completed and printed, a company must submit the original "Account Agreement" that is signed by a company officer. A "User Registration" must be completed and signed by each company employee who will be granted access to DHSMV record database via the ADD system and the company's account. The Account Activation system will print the appropriate instructions, forms and rates for submitting the original paperwork, based on the location of your company.
After the initial account activation, ADD accepts MasterCard, VISA and American Express payments via its website. For your added security, we use a secure, third party credit card administrator. ADD does not record or store your credit card information.
No. Due to the sensitive nature of the personal information disclosed by Auto Data Direct, Inc., ADD requires Account Agreements and User Registrations with original signatures be delivered to our office before an account will be activated. In most cases, we will activate an account within one business day of the required agreement, registration and activation fee arrive in our office. You may wish to send your forms and payment via overnight delivery to the address provided as part of the Account Activation process.
To activate your account, ADD requires payment in the form of a check or money order. Upon receipt, ADD will activate the prepaid account for your company. When your account balance runs low, you have the option of mailing a check, conducting an ACH (e-check) transfer, or using a MasterCard, VISA or American Express credit card to replenish your account instantaneously on-line.
To activate an account with ADD there is a one-time activation fee of $100.00 and an initial prepaid account deposit of $50.00. ADD charges a "per inquiry" fee on each record. Once an account has been activated, the cost of each transaction is deducted from the account balance. When the balance of the account reaches $0.00, access to ADD will be denied until the account is replenished. Please visit our Price List for your area to see a complete list of per-transaction fees.
After the initial Activation Fee, ADD does not charge a monthly or renewal fee. If your account falls inactive for more than 6 months, you will be charged a $15.00 per month maintenance fee. This fee will stop upon restored activity.
Records can be viewed for 90 days free of charge.
Your current account balance is provided each time a query is submitted. The balance is located at the top left corner of the web page after your company and username in a gray bar. We suggest that you determine how long it will take your company to process a payment and make arrangements for payments early enough to prevent your account from being depleted. Once the account is depleted, the system will no longer allow you to run queries until the account is replenished. You may add money to your account by mailing a check to our office or you may add money by check or credit card online.
Each registered User will receive his/her username and password via the email address requested on the User Registration form along with basic instructions on how to begin using the ADD system.
All debits and credits are posted on the "Payment History" page along with any appropriate comments or explanations.
Any User can create an Auto Data Direct invoice for their company online using Adobe Reader. Once you log in, select the "My Account" menu option then select the "Add Credit", enter the amount that you would like to be invoiced, then click the "View Invoice" button. Then simply print the invoice from the Adobe Reader window. Close the invoice window when the printing is complete and submit the invoice to your Accounts Payable department.
I was logged off by the system or lost my Internet connection and I hadn't finished with the record I was viewing. Do I have to pay for that record query again?
If the transaction was initiated before the connection was lost, you will be charged. However, that record will be available to you through your "Archive" for 90 days, and may be reviewed free of charge. If the record does not appear in your "Archive", the transaction was not completed and you were not charged for the query. Please be aware that the records that appear in your archive are no longer "real-time" but stored data from the original query. If you feel that the data may have changed since the original query, we suggest that you run the query again.
No. ADD requires that each User have their own username and password to access the databases. Each User is solely responsible for the personal information they access. A record is kept of each transaction and it can be traced back to the individual User. There is no additional charge to add Users to an account. Detection of a shared password will cause the deactivation of that Username and Password.
In order to print title applications from our system, you will need Adobe Reader (Version 8.0 or higher) on your system. It is a free download from the Adobe website.
After fifteen minutes of inactivity, the system will automatically log the User out of the system. This is a security measure put in place to protect the User and the privacy of the records.
Auto Data Direct issues each User a username and password. Both the username and password are case sensitive. Make sure that your "CAPS LOCK" is not engaged before you login and enter the username and password exactly as they were issued to you. If the problem persists, please contact us.
No. The vehicle or driver's record will be displayed on your computer screen. It may then be printed using your web browser's printing option. The record will automatically be stored in your "Archive" and may be printed at a later date.
Yes. Any form you have created is stored for 90 days in your "Archive". These may be re-viewed and reprinted without charge. These forms are also searchable by VIN.
Once you have entered your search criteria and click on the "Query" button, your wait time will depend on the speed of your Internet connection. In most cases, a response will appear in approximately 10 seconds.