Customer Service Presents: Two-Factor Authentication

for Auto Dealers on Wednesday, November 14, 2018 by Joe Kalicki

As part of Auto Data Direct’s continued efforts to protect customer’s private data and DPPA protected data, ADD has begun the transition of using two-factor authentication in order for customers to log in to their accounts. Currently, it is only required for those requesting South Carolina vehicle records, but in the coming months, it will be expanded to more customers.

  • What exactly is Two-Factor Authentication?It’s very likely that you’re already using two-factor authentication. Most online banking websites, social media, and other services will ask you to confirm you are logging in with your credentials with a second level of verification aside from your username and password. Typically, this is accomplished by emailing or texting you a several digit code that you then enter into the website.

  • Why is Two-Factor Authentication necessary?While a username and a strong password is necessary in protecting your account, bad actors can still harvest passwords through various means. Because of this, it has become a modern convention to send the second level of verification to your cell phone or email, since those should be secured and in your possession. An additional benefit is that you’re notified whenever another user is attempting to access your account and can notify ADD if someone is attempting to log in to your account without your knowledge.

  • Can I make Two-Factor Authentication go away?Not entirely, but most of our customers upon verification can check the box stating that you “trust this computer” and wish to tell ADD that the device you are logging into is a personal, secured computer which will limit how frequently the two-factor authentication will need to be verified. Never tell ADD that a public computer is trusted.

If you have any questions or concerns about the 2-factor authentication process, email ADD at or call one of their friendly and knowledgeable customer service representatives at (866) 923-3123, 8 AM to 8 PM EST. Se habla español.